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Total Mobility

General

Funded in partnership by local and central government, the Total Mobility scheme assists eligible people, with long-term impairments to access appropriate transport to meet their daily needs and enhance their community participation. This assistance is provided in the form of subsidised door to door transport services wherever scheme transport providers operate. On the West Coast this service is provided by the taxi companies in Westport, Greymouth and Hokitika.

The Total Mobility scheme on the West Coast region operates in Westport, Greymouth and Hokitika and provides financial assistance by way of a voucher that allows registered users of the scheme to a 75% discount up to a maximum fare of $30. The subsidy was increased in 2022 as a result of Government’s response to the cost of living crisis. Total Mobility is there to make it easier for eligible users to meet their daily needs and enhance their community participation.

Eligibility is assessed as having an impairment that prevents a person from undertaking any one or more of the following five components of a journey unaccompanied, on a bus, train or ferry (if these public transport modes were available on the West Coast) in a safe and dignified manner:

  • Getting to the place from where the transport departs
  • Getting on to the transport
  • Riding securely
  • Getting off the transport
  • Getting to the destination.

Examples of impairments that meet the criteria include an inability to walk short distances due to pain, respiratory problems or neurological fatigue, dependence on a wheelchair, severe visual impairment, or intellectual, cognitive or psychiatric disabilities which require the constant assistance of another person.

To join the Total Mobility Scheme on the West Coast, a visit to your GP is required. Your GP will assess your ability and provide you with a form that upon presentation to your district council, a book of Total Mobility vouchers will be issued.

Eligibility can also be assessed at CCS Disability Action in Greymouth and Hokitika.

The current providers of the Total Mobility Scheme are:

Buller Taxis: 03 789 6900

Westport Cabs: 03 789 6260

East West Coaches: 03 789 6251

Greymouth Taxis: 03 768 7078

Hokitika Taxis: 03 755 5075

Taxi services In Westport, Greymouth and Hokitika are providers of the Total Mobility scheme on the West Coast. Present your voucher to the driver and a 75% subsidy will be applied to your trip up to a maximum meter fare of $30.

On finishing your voucher book, present the empty book at your district council for replacement.

Wheelchair accessible vehicles are available through:

Buller Taxis: 03 789 6900

Westport Cabs: 03 789 6260

Hokitika Taxis: 03 755 5075

Yes – Total Mobility discounts can be claimed throughout many other centres in New Zealand. It is administered at a local level by participating Regional Councils who approve qualifying transport operators.

Please note that not all transport operators provide Total Mobility services. Please check at the time of booking that the transport operator is part of the Total Mobility Scheme.

Contact 0800 474 082 or see http://www.nzta.govt.nz/resources/total-mobility-s... for further information on regions that operate a Total Mobility Scheme, how to use your vouchers and the fare subsidy available.

No – only members of the Total Mobility Scheme can use the service. The caregiver may travel with the member but may not use the members voucher for their own travel.

Yes – However as the eligible Total Mobility user you are required to remain in the vehicle for the entire duration that your companion travels.

For more information about the Total Mobility scheme please contact us or see https://www.nzta.govt.nz/resources/total-mobility-...

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